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Q. How do we use the Online Design Studio?
For instructions or questions in using the online designer please
click here
or call our customer service department at 407-891-2116 for
assistance.
Q.
How do we contact
Hog Wild Tees?
Call
us
407-891-2116
to speak
with a customer service representative.
Q.
What is
your standard production time?
Once we get final
artwork approval and payment information, we print and ship orders
within
approximately 10 business days. All orders are shipped out of the state of
Florida
using United Parcel Service (UPS) Ground. Shipping times range from 2-6
days depending on your location but are not guaranteed. Refunds will
not
be offered if UPS does not meet their
delivery responsibilities. Rush service is available at an additional charge. Please check with our
sales department for the additional cost.
Q.
What payment methods to you accept?
We
accept all major credit cards including Visa, Master Card, American
Express and Discover. All online payments are made on a secure server
using Secure Socket Layer (SSL) technology.
You may also make payment over the phone using Visa,
MasterCard, American Express and Discover. Charges
on your credit card will state coming from our corporate office St
Cloud Printing
Q.
Can we create custom artwork?
Yes, our graphic design team can
create original artwork or recreate existing designs to suit your need.
Q.
Can I combine different styles of
apparel?
Yes,
as long as all garments receive the same print, you may combine any
number of styles. For example, order 12 t-shirts, 12 tank-tops, and 8 sweatshirts and
receive the 32 piece price for all garments.
Q.
Do you allow changes to an order?
Yes
but you must contact our office within the hour by phone to go over your
changes. Once the order goes into production no changes may be made.
Q. Can I cancel my order?
Yes, but you must contact our company within the hour by phone to cancel
your order. Once the order goes into production no cancellations are accepted.
Q. How is price determined for screen printing?
Pricing
for screen printed apparel is determined by the quantity of items being
ordered, the color of the garment, the number of locations on the garment being printed, and the number of
colors in your artwork.
Q.
What artwork formats do you prefer?
We
accept artwork in high resolution Jpg (300dpi), PSD or EPS. Formats must
be combatable with Adobe Photoshop or Adobe Illustrator.
To expedite artwork production, we prefer artwork saved in vector format
and fonts should be saved in outlines.
HogWildTees.com
allows you to create your own design right online.
There is no artwork
charge for work done on the online designer. You may call us for assistance with your design for no charge.
Q.
Do
you charge sales tax?
Sales tax is
charged only on orders shipped to a Florida address.
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