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Money Back Guarantee
We have a checks and balances system in place to insure you,
our customer, get exactly what has been ordered on our site.
If you are dissatisfied with our service, be assured we will
work diligently to resolve any problem, as we believe
customer service is our number one priority. Should you
receive a product that is defective or not what you designed
on our site, we will happily refund your money. We ask that
you contact us the day of receipt. Customer satisfaction is
guaranteed, it really is that simple.
Privacy
All personal information collected on our site is for the
sole purpose of processing your order. This information is
only available internally to us and our affiliates. Your
information will never be shared or sold to others.
Pricing
Pricing is based on the following factors.
-choice of product
-quantity ordered
-number of locations imprinted
-number of ink colors in your design
To lower your cost per item, we recommend the following.
-choose white blank products; these cost less than colors
-order larger quantities; this reduces your per item cost
-only print in one location
-limit the number of ink colors in your design
Sales tax will only be added to orders shipped to a Florida
address.
Forms of Payment
Mastercard, Visa, American Express and Discover are accepted
securely using Secure Socket Layer Technology.
Purchase orders are accepted, but are reserved for qualified
organizations only (e.g. schools, government agencies, and
large corporations). Purchase orders must be verified and
therefore must be placed by phone.
Minimum Order
There are no minimums. To lower your per piece price, we
recommend ordering the maximum number of shirts you
anticipate needing.
Delivery Time
You can choose from Regular delivery or Rush, with Rush
service adding an extra 25% to your total.
If you provide incomplete information in the order process,
we will notify you by phone or email ASAP. Please respond
promptly, as your order will be placed on hold awaiting your
reply. We appreciate the urgency of orders and therefore do
our very best to process, produce, and ship in a timely
manner.
Upload Your Art
Our site has thousands of pieces of clipart to choose from,
and you also have the option to upload your own art.
Please refer to the art upload section in the design studio
for a detailed explanation. For the purpose of designing,
you will upload a .jpg. For the purpose of screenprinting,
you will upload an .eps.
Please note, we can only print high resolution images. If
artwork you provide is of a low resolution, we will contact
you. You will need to either provide a higher quality image,
or pay additional charges for our Art Staff to work with
your art, bringing it up to standard for printing.
Returns
If you have a return, you must call and speak with a
representative to receive a RA number. Returns will not be
accepted without a RA (return authorization).
Quality or Shortage Disputes
If you have a problem with the quality of the screenprinting,
or a shortage of products ordered, you must notify us
immediately. Disputes of this nature will only be honored if
you notify us within 24 hours of receipt.
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